Service-Desk Solutions
Award Winning, 100% web-based helpdesk solution
FootPrints from Numara Software, USA empowers
your help desk / service desk and customer support teams with centralized, multi-channel problem management, workflow automation, and customer self service online. With effective web-based support automation, you’ll quickly reduce support costs, speed up customer problem resolution management, and enhance the support experience for both customers and agents.
Easy to use, install and customize by design, award-winning FootPrints tools quickly put control back into the hands of help desk, customer support, and IT managers for worldwide support operations. You’ll be able to track every step throughout the customer problem management life cycle, deliver choices to your customers, and integrate the business processes that fit your organization’s needs. All FootPrints solutions are ready-to-use right out of the box and fast-to-implement, without any programming, consulting, and complex administration.
Supporting industry best practices, FootPrints technology has been awarded ITIL® Service Support Certification through Pink Elephant's Pink Verify™ Program, is certified by The Open Group® as a tool that meets the LDAP 2000 Standard, and is compatible with Section 508 of the Rehabilitation Act under Title 29 guidelines for usability by physically challenged people.
Unisoft is the Australian and New Zealand distributor of the FootPrints product range.
